Products will be shipped once your payment is processed. If you pay with a credit card or debit card usually it is 2 to 4 business days. If you pay with paypal.com is usually the same day or the max time is 4 business days. If you pay with Zelle, we will start the shipping process immediately. Once the payment is processed, most products are ready to go out within 1 to 3 business days. Most products are usually in our warehouse and ready to go out within one business day. Some products we have stored in the United States and others may come from Canada or China. Shipping time can range from 15 to 75 days. If the manufacturer or product is being shipped from the U.S. shipping time may be 7 to 20 days. You will see on the product you select where it is being shipped from. It will state the U.S., Canada, China, or any other country. We know that you can obtain faster shipping with other companies. One of the benefits we provide is a lower cost on most of our products versus our competitors. Usually, we will have products between 10% to 300% less than other sellers. Although we do our best to ship all orders out within this time frame, we may not be able to do so during busy times or if there is a supply issue with the items on your order. If you need a product by a certain date, let us know by indicating the date in a reply email to your order confirmation email. If there are any problems in meeting your required date, we will let you know right away. Currently, we do not offer next-day, 3-day or 5-day delivery. You can chat support if you need a product fast and we may be able to accommodate your needs by shipping faster at an additional cost. We would love to offer this. However, since our prices are lower our shipping times are longer. We try to make sure that you receive your product within 15 business days. But we must disclose that the maximum time frame would be 75 days if it is an international shipment.

If you do not receive your order within the time frame specified after placing your order, please go online at www.equipbargain.com and chat with support. We will track your order and give you a status update. On all our orders we will provide you tracking information and status updates on a regular basis once the payment is processed and the order has been shipped. Once your payment is processed, the order is placed and processed, and shipping is initiated we will inform you of the shipping time. We will send you an email and let you know the shipping time. Example: 7 days, 15 days, 30 days, etc. If the product is not received within the time frame specified, please contact us and we will track the order or provide you with an answer.

To register for an account please visit the following link: https://www.equipbargain.com/ and go to Log In and create your account. You can view your orders, your payment, store payment information, chat with us, and other features.

To change your user information, you must first be logged into your registered account. Once you are logged in, click on My Account. You can add, edit, or view your shipping and billing addresses by clicking the respective links. You can also check the current order status, view previous orders, or review items.

To register for an account, click the login button located on the top right side of our homepage. Or click this Link (My Account)

We value your feedback at Equipbargain.com, so we would love to hear what you think of our products. To thank you for your feedback, we'll even pay you for your input! For each product that you purchase that is over $500 we will give you a cash or store credit of $20 USD for a written review on our trustpilot.com page. Please provide a product review upon receiving the product. Also, please provide feedback on the service upon delivery of the product. If you have a negative comment, please chat with support and we will try to accommodate any complaints you may have to change your opinion or bad experience. We make every effort to ensure we have happy customers.

The My Account section of Equipbargain.com can be used for a variety of things: changing your user information, checking a current order's status, and viewing past orders. To access the My Account section, while either shopping or viewing the main page, click on My Account at the top of the screen. To use the My Account feature you must be a registered user.

If you registered with your email, Google, or Facebook.com you can reset your password by visiting this link: You can visit the Password Reset page to have an email sent to you to reset your password.

What are the benefits of creating a registered account? Registration is not mandatory to complete checkout. By registering you receive the following benefits: Access special sections of the site, such as the My Account section, where you can track current orders, view previous orders, add items to a "Wish List", and update your billing and shipping information. Reorder quickly by browsing through items you’ve purchased in the past with our Rapid Reorder feature. Upload tax forms, create a return, create your quote, and upload images. Receive special discounts and offers when we have promotions. All of the information we receive from you in the registration process is transmitted over and stored on a secure server. You can only access your information after logging in with the unique e-mail and password combination you created during registration.

Please note that store credit or cash payment will only be provided to you within 7 business days or less after the review is placed.

To place an order, add the items you wish to purchase to your shopping cart. You can view the cart page on the top right-hand corner of the website, or it will pop up immediately. Once you view the cart, click View Cart. You can now view your cart and the order summary. All our products include delivery costs and sales tax. Thereafter, you select your payment method via checkout or PayPal checkout. To pay with a credit card, debit card, or Zelle please select checkout. Follow the prompts provided which will be the delivery details (your name, address, and other information), delivery method (Free shipping and standard shipping), and select payment method. For Zelle please select (Manual Payment).

As one of the RESTAURANT EQUIPMENT AND SUPPLY DISCOUNT COMPANIES on the internet, we are always looking to hire motivated, smart, and forward-thinking team members! You can send us a Chat online if you are interested in working with us.

We are solely an online company, so we do not have any store locations. This is why our prices are low. If we had several locations the overhead costs would not allow us to have low prices for you. All orders are made directly on our website and will be shipped from one of our warehouses or manufacturer's locations. Our warehouses are distribution centers and are not designed for customer pick-up.

Our Customer Solutions Specialists are available from 8 a.m. - 7 p.m. EST from Monday through Saturday. We can be reached by e-mail (contact@equipbargain.com), Live Chat on our website at the bottom right corner, or by phone at: 888-247-9151 to answer any questions you may have! Usually, we will answer on the spot. If for some reason, we do not communicate immediately please be patient. We will have a response to your questions, concerns, or comments within 24 hours.

Equipbargain.com has been in business since January of 2023.

Before contacting us, please search our Frequently Asked Questions to see if your question has already been answered! If you have any further questions, our Customer Solutions Specialists via Chat or Email at contact@equipbargain.com If your questions are not answered via our FAQ, chat, or email then you can contact us at 888-247-9151

Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible.

Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. If you are a registered user, visit your “My Account” page and view your pending orders to see if immediate cancellation is possible.

Currently, we do not have a text SMS feature. You will be notified via email of updates about your order on a regular basis from us.

No, we do not offer installation services.

We will email you immediately once your payment is processed, once your order is processed, once your order is shipped, provide tracking information and updates regularly via email. Also, you can go to MY ORDERS on your account online.

You will be emailed a copy of your invoice once your order is placed and after the order ships from our warehouse. If you do not receive an invoice, please email us or chat with support online to request it. We will make sure we send you the invoice immediately. To obtain another copy, log into your account and go to My Orders and you can view your order history. All orders are assigned an Order Number, Please use the order number when you reach out to us.

Most products are usually in our warehouse and ready to go out within one business day. Some products we have stored in the United States and others may come from Canada or China. Shipping time can range from 15 to 75 days. If the manufacturer or product is being shipped from the U.S. shipping time may be 7 to 20 days. You will see on the product you select where it is being shipped from. It will state the U.S., Canada, China, or any other country. We know that you can obtain faster shipping with other companies. One of the benefits we provide is a lower cost on most of our products versus our competitors. Usually, we will have products between 10% to 300% less than other sellers. Although we do our best to ship all orders out within this time frame, we may not be able to do so during busy times or if there is a supply issue with the items on your order. If you need a product by a certain date, let us know by indicating the date in a reply email to your order confirmation email. If there are any problems in meeting your required date, we will let you know right away. Currently, we do not offer next-day, 3-day or 5-day delivery. We would love to offer this. However, since our prices are lower our shipping times are longer. We try to make sure that you receive your product within 15 business days. But we must disclose that the maximum time frame would be 75 days. We may be able to ship faster at an additional cost, Please Chat with support or email us at: contact@equipbargain.com

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order. I need to have my order by a certain date.

In-stock items are listed on our website. We only list items that are in stock. Sometimes, an item may be listed as out of stock. If this happens, please contact support via chat or email at contact@equipbargain.com

Shipping time can range from 15 to 75 days. Usually, 15 to 20 days is the range. If the manufacturer or product is being shipped from the U.S. shipping time may be 7 to 20 days. You will see on the product you select where it is being shipped from. It will state U.S., Canada, China, or any other country. All our products on our website will inform you if they are in stock or not in stock. If you have a time constraint on your order, please feel free to contact us before placing the order and we’ll be happy to check availability for you or see if we can provide a faster shipping solution is available.

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund once we receive the product back. These are the steps to follow if this occurs: 1. You will have 5 business days to claim an item that is different than the one you ordered 2. Please fill out a Claim Form and select an item different than what I ordered 3. Please email the Claim form to contact@equipbargain.com 4. Please email us a picture of the product you received and your order number, Email the pictures to contact@equipbargain.com 5. We will conduct a review of your order and the pictures you sent us to ensure that the item is different. 6. If the item under our product review is the same or similar, the order may be final, and no refund will be issued. 7. If the item under our product review is different than the order, then we will proceed to the next step. 8. We will provide you with the address as to where to ship it back. You will have to pay for the shipping cost and we will refund you the shipping cost if the manufacturer approves the return and a refund is issued. This is considered a return and please read the return policy. Our return policy has a restocking fee is a fee charged to a customer when merchandise is returned for a refund. The restocking fee is 20%. This will be deducted from the refund amount. Example. If a product costs $1,000. Your shipping cost to send it back to the manufacturer is $100, a total of $1,100. The 20% would be deducted from the $1,000 ($200) less, you would receive back $800 plus the $100 shipping fee a total of $900. 9. Once the product is received, the manufacturer will check the item to make sure there is no damage or that the product was not used. 10. If the item is in good standing and no damage appears, a refund will be issued. 11. This process can take 30 to 120 business days. We know that sometimes this may happen. If the product is like what you wanted and may have small changes from what you wanted, we suggest you keep the product. We take measures to avoid this. Once you place your order, we send you a confirmation product questionnaire to ensure that the product you ordered is the one you wanted to purchase. If you confirm said questionnaire and the product is the same based on the order number and the information you sent us upon receiving the product including pictures, we will not honor the claim, refunds, or returns.

Normally, we list products that are in stock. However, this may happen. If you place an order and it is not in stock, we can refund 100% of your money back.

There is no minimum order requirement to purchase from our site. We accept all orders large and small!

Great care is taken when packing your order, but on rare occasions, an item may be missing. If any part of your order is missing, please contact us within 5 business days of receiving your order so we can find a solution for you! ***If your order shipped via Common Carrier, please read carefully!*** If any item or packages are missing, you MUST do the following: Note it clearly on the delivery receipt before signing it Keep your copy of the delivery receipt. Contact us within 1 to 3 business days. While we do our best to avoid this, part of a shipment can occasionally go missing during transit and we must go to the carrier company to start a trace for the missing items or receive reimbursement if the items are ultimately deemed lost. By signing the delivery receipt, you are taking responsibility and ownership of the shipment in the conditions noted. If part of your shipment is missing and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation or replacement of the missing items.

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email. Also, if your payment was not processed or declined or we have payment issues this may cause your order to be on hold.

If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help track your order. If you are ordering multiple products, we cannot guarantee that they will come in one shipment. Since we work with different manufacturers, your order may come in different shipments and arrive at different times. You may receive one shipment within 7 business days and another within 30 business days. Also, each shipment includes shipping costs, there is no additional cost for shipment on multiple orders.

Yes, by selecting the Financing payment option. Usually, you will receive a credit decision the same day or the maximum time will be within 48 hours. Once the financing is approved, you can review terms and offers with a loan specialist from KGFA Capital or other third-party finance companies we work with. If you are satisfied with the terms of the financing, you can go back and place your order.

Yes. We can accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.

We are not able to accept orders via phone or fax. All orders must be placed online through our secure server.

We do not accept check payments. You can pay via ACH or wire transfer. Simply place your order and select MANUAL PAYMENT. Don’t worry if it says Zelle. Once we receive the order, we will email you and usually ask you if this is a Zelle payment. Since it is not a Zelle payment you will email us back and inform us that it is ACH or wire transfer. Thereafter, you will send us a copy of the wire or ACH, so we can begin processing your order. Your order will be placed on hold, and you will receive an email with an invoice and information on where to send the payment. Please do not send your payment before placing your order. Once your payment has cleared, the order will be released to process the shipment.

To place a financing order, select the Financing payment option in the cart before proceeding through checkout. After taking a couple minutes to complete the application you will be notified the same day or within 48 hours if you are approved and for how much. After approval, you can proceed through checkout as normal.

Here at equipbargain.com, it is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.

All pricing is listed in U.S. dollars ($) on the website. Currently, we are not selling outside of the United States.

We use a third party, KGFA Capital, and other providers. Upon an approved application you will be able to select your payment option, including term length. Applicable interest rates will be disclosed after approval. Usually, terms can range from 24 months to 60 months with monthly payments on traditional equipment financing. On alternative financing payment terms can range from 6 months to 18 months with weekly payments.

Please email our Customer Solutions Department at contact@equipbargain.com or Live Chat with us.

We accept all major credit cards including MasterCard, Visa, American Express, and Discover. We also accept alternative payment methods including Zelle, wire transfers, and ACH transfers. We offer financing with third-party providers.

Sales taxes are not charged. Our orders include sales taxes and shipping. In other words, we do not charge sales tax nor shipping cost, all our products have this built into the price. If you are tax-exempt, we cannot reduce the price because all our prices have these indirect costs built in.

We offer financing through a third party, KGFA Capital and other finance companies or online business finance marketplaces, who offer numerous financing options to include equipment financing, equipment leasing, alternative business financing and other solutions. You can apply online by selecting Financing.

We recommend having the following information ready to fill out your application: Financing: Business details: tax ID, address, and any other business info. Business owner name, email, address, dob, and social security. Annual Business Revenue Copy and paste or send a link on the product you want to be financed Last 4 months of business bank statements

To place a financing order, select the Financing payment option in the cart before proceeding through checkout. After taking a couple minutes to complete the application you will be notified the same day or withing 48 hours if you are approved and for how much. After approval, you can proceed through checkout as normal.

We use a third party, KGFA Capital and other providers. Upon an approved application you will be able to select your payment option, including term length. Applicable interest rates will be disclosed after approval. Usually, terms can range from 24 months to 60 months with monthly payments on traditional equipment financing. On alternative financing payment terms can range from 6 months to 18 months with weekly payments.

This is unlikely to happen, but it could happen. It is unlikely to happen because if it’s a traditional equipment financing loan, the lender needs to verify the equipment and assure that it is the equipment that you are buying. If you obtain traditional equipment financing and you place an order and the product is not the same, we will accommodate your needs. 1. Send us a receipt of delivery from the carrier 2. Send us a picture of the product you received 3. Send us the order number and order from your Account on our website 4. We will conduct an order review 5. If the product is not the same, you will need to ship back the product to the manufacturer 6. We will not apply the restocking fee of 20% or 30%, we will waive this fee. 7. If the product is not damaged and accepted by the manufacturer, we will refund 100% of the cost. 8. Since you obtained financing it is important you select the product that you want. If we do not have the product we will work with another vendor or manufacturer to locate the product at a similar price. The only cost you will be responsible for is the shipping cost to ship back the product. We recommend that if the product is similar but not the same you keep the product. For instance, if you wanted a red oven but obtained a black oven, we may not refund the money back. For instance, if a commercial oven has 3 racks as opposed to 4 racks, we may not refund the money back. The only time we will process these claims is if the product is completely different. For instance, if you ordered an oven and received a refrigerator, that is not the same product. In this case, we would entertain the claim. Also, we would inform the equipment finance company that you have filed a claim and the product you received is not the one that you ordered to determine if they can stop or defer payments during this process. We cannot guarantee that the equipment finance company will stop payments or defer payments, but we will make our best efforts. If you did not obtain traditional equipment financing but obtained an alternative business funding solution to include a merchant cash advance, a business line of credit, or a term loan that is not an equipment finance loan, we will apply the same procedure. We take measures to avoid this. Once you place your order, we send you a confirmation product questionnaire to ensure that the product you ordered is the one you wanted to purchase. If you confirm said questionnaire and the product is the same based on the order number and the information you sent us upon receiving the product including pictures, we will not honor the claim, refunds, or returns.

Yes, we only finance businesses currently. Sole proprietors can apply. We do not offer personal loans just equipment financing and business loans.

If you are denied financing, there is nothing we can do. We cannot guarantee that you will be approved for financing. This is why we work with different lenders and online marketplaces. While you may be denied for one financing program, you may be approved for another financing program.

Because one of our goals is to provide helpful food service information, we may redirect you to external websites. We are not responsible for the privacy practices or content of other websites. If you have any concerns, we recommend reading that site’s privacy policy.

We use third-party providers to ship orders and process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way.

Equipbargin.com is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way unless you are applying for financing or if our merchant processors obtain the information to process payments. Customer information is used by equipbargain.com to: Process orders Provide a personalized shopping experience for registered customers. Send e-mail newsletters full of special and helpful information to those who opt to receive them. Monitor traffic patterns to improve our site's functionality and user-friendliness.

At equipbargina.com, security and privacy are top priorities. Our site uses HTTPS and is encrypted in transit to safeguard your personal information. The site and our data center maintain Payment Card Industry (PCI) compliance and we do not store your credit card information. Equipbargain.com is also scanned regularly to ensure the safety of our customer data. If you are a security researcher, developer, or user and believe you've found a security or privacy vulnerability on our site, please contact our support team via Chat and inform security issues. If you are a customer and notice unusual account activity such as fraudulent charges or suspicious password changes, please contact our E-Commerce Risk Team via chat (M-F 8 AM-4 PM Eastern) or email us at contact@equipbargain.com

Equipbargain.com does not offer product samples. We recommend purchasing the item in smaller price items, when available, before committing to a larger order. Sometimes our manufacturers will send out samples of select products to commercial customers.

We do not sell used equipment.

Parts are essential to keeping your products running properly. We do not offer parts.

If a warranty is available for an item, the details of the warranty will pe provided in your delivery with your product from the manufacturer. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.

Let us know! We want to be a one-stop shop for all your restaurant equipment and supply needs. We may be able to help you find what you’re looking for and we are always willing to listen to your suggestions for product additions on our site. Many of the newest products being added to our site are a result of our customers’ suggestions. You can utilize the live chat feature on our website or send an e-mail to contact@equipbargain.com and let a Customer Solutions Specialist know how we can help you get the items you need.

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have an adequate shelf life.

A restocking fee is a fee charged to a customer when merchandise is returned for a refund. A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. Our return policy has a restocking fee is a fee charged to a customer when merchandise is returned for a refund. The restocking fee is 20%. This will be deducted from the refund amount. Example. If a product costs $1,000. Your shipping cost to send it back to the manufacturer is $100, a total of $1,100. The 20% would be deducted from the $1,000 ($200) less, you would receive back $800 plus the $100 shipping fee a total of $900.

We're unable to exchange items.

To create a return, please chat support or email support, include your order number and a the product you want to return.

With a few exceptions, all regularly stocked products can be returned within 10 days of receipt if the product is unused and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special-Order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Any return requests for Special Order or Drop Ship Products must be issued by our Customer Solutions Specialists. Except for original payments made by wire, Zelle, ACH, or credit card can be returned. If the manufacturer accepts the product, we will refund 80% of the sales price and refund any shipping costs you inquired about to ship back the product. If you obtained financing to purchase the product, you cannot return the product if it is an equipment finance loan. If it’s an alternative financing program, you can still return the product but you would have a liability with the finance company if you accepted the financing and they funded your business account. We take measures to avoid this. Once you place your order, we send you a confirmation product questionnaire to ensure that the product you ordered is the one you wanted to purchase. If you confirm said questionnaire and the product is the same based on the order number and the information you sent us upon receiving the product including pictures, we will not honor the claim, refunds, or returns.

Since we do not charge taxes, we cannot provide tax exemptions at this time.

Due to the high volume of orders, we process daily, we are unable to use our customers' shipping account numbers.

All orders placed through equipbargain.com will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, customers cannot pick up orders from our warehouses or vendor locations. You select the address you want the product shipped.

We cannot guarantee that every carrier can deliver by a certain time. With some carriers such as DHL, FedEx, and other major carriers once we provide you the tracking number, you can specify with the carrier the delivery time. If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you may be responsible for any redelivery fees owed to the carrier. Most carriers may charge additional fees that may apply if you require a time-specific delivery.

If you are registered with us and have multiple shipping addresses saved to your account, you can ship full orders to multiple addresses by placing separate orders for each product. Simply proceed through our secure checkout and place each order separately specifying which address you want the delivery made to.

We are not responsible for liftgates or truck loads. Some products are small, and others are large. Some items like large outdoor ice merchandisers or very long pizza prep tables may be too large or heavy for a lift gate and will require a truck-level loading dock. This is not our responsibility. Once the product is shipped, the way you handle the product once it arrives at your location is your responsibility.

No! Currently, we are just shipping to the U.S. If you are in another country, you can have your product shipped to a person, freight forwarding agent, or delivery company in the U.S. and make international shipping arrangements with them.

No. We only ship to the address you place on the order preferably a commercial establishment, warehouse, restaurant, physical location, and even home address.

We are unable to ship to PO or APO/FPO boxes, or Via box at this time. All carriers require a street address to complete the delivery of your order. If a shipping carrier deems your address inaccessible for delivery, they will make the final delivery at the closest shipping terminal or return the shipment to us.

We know you want your products delivered in perfect condition as fast as possible, so we invest in distribution to be the fastest, most reliable shipper in the industry. Whether you're buying for a large franchise, a small business, or your personal needs, you are saving on product costs. Our products usually are priced below other competitors. Our prices already include shipping costs. The discount prices we offer have already built in the shipping costs.

The cost is built into the price. You do not have to worry about shipping costs unless you want to pay for extra shipping costs to have it delivered faster to you. Certain large and/or heavy items will be shipped via a common carrier service. Usually, items shipped from the U.S. will utilize a major U.S. carrier like DHL, FedEx, or UPS. International shipments may use these carriers and other carriers. You will be notified once the order is processed with the name of the carrier and tracking number.

Yes, we can ship to U.S.-based freight forwarders for customers wishing to export their items to a country we do not currently ship to. You would be responsible for contacting the freight forwarder to set up an account before placing an order. Freight forwarders will charge additional fees for their services. Any duties, taxes, or fees from your forwarder are separate from our shipping and handling charges.

Commercial carriers will deliver most of our products to a residential shipping address. We will deliver to the address you input in the Check Out.

If any part of your order is damaged or missing, please contact one of our Customer Solutions Specialists within 3 business days of receiving your order so we can find a solution for you. If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following: Note it clearly on the delivery receipt before signing Keep your copy of the delivery receipt Contact us within 1 business day Keep the damaged packing materials for inspection Take pictures of the damaged items and packaging Through our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage, we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt, you are taking responsibility and ownership of the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.

If any part of your order is missing or damaged, please keep the items and packaging and contact us within 3 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.

There are rare occasions when our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. If your order shows it was delivered but never arrived, please contact us within 5 days of the listed delivery date. Once notified, we will take appropriate measures to locate your shipment. Please note dock checks with the carrier may take 3-7 business days to complete and traces with ground carriers may take 1-3 business days. If your shipment is located, we will continue with delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

A freight forwarder combines shipments for individuals or companies into truckload lots to transport to your final destination/country. We can ship to U.S.-based freight forwarders for customers wishing to export their items; however, the customer would be responsible for contacting the freight forwarder to set up an account before placing an order. Freight forwarders will charge additional fees for their services. Any duties, taxes, or fees from your forwarder are separate from our shipping and handling charges. If your order is being shipped to a U.S.-based freight forwarder, all of our Shipping Policies apply when it is received in their warehouse. Equipbargain.com will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination.

A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside.

Common carrier shipping is necessary when an order is too large or heavy to be delivered ground by FedEx. These items will be delivered to your location by tractor-trailer. Standard common carrier delivery is curbside and does not include unloading the merchandise or delivering it inside your location. You are responsible for unloading the items from the back of the truck and bringing the shipment inside your establishment.

All our smaller, ground orders are shipped with a parcel carrier like FedEx, DHL, or UPS for domestic and FedEx and other carriers for international orders. The standard common carrier is curbside delivery, door-to-door, or delivered to the address you placed on the order form on our site.

Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 15 to 75 business days for delivery, depending on your proximity to the shipping location. Shipping time can range from 15 to 75 days. We know that you can obtain faster shipping with other companies. One of the benefits we provide is a lower cost on most of our products versus our competitors. If the manufacturer or product is being shipped from the U.S. shipping time may be 7 to 20 days. You will see on the product you select where it is being shipped from. It will state the U.S., Canada, China, or any other country. If your delivery time is over a holiday, please add a day for delivery. Our warehouses observe the following holidays: Christmas, New Year, Memorial Day, 4th of July, Labor Day, and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed. If you need your order more quickly, please contact us. We can offer faster shipping and provide you with the shipping cost. You can track the status of your order on our tracking page

We are located in Florida. Most of our items may ship directly from the manufacturer’s warehouse located in the United States, warehouse distribution centers, drop shipping, and international manufacturers.

We occasionally offer sales and coupon codes on specific items to offer further discounts on our already low prices. You can find these on our Facebook page, email campaigns we conduct or on third-party coupon sites. Coupon codes have an expiration date, and we recommend purchasing the item(s) as soon as possible. We only honor coupons and discount prices while they are valid. Our website pricing is regularly updated to ensure accurate, real-time pricing. Prices and discount codes advertised on sources other than our website such as search engines, coupon code websites, and shopping sites may not reflect the current, accurate price or valid coupon code.

Because we carry thousands of items on our site and are adding and updating products regularly, we are unable to keep a paper catalog current. Our website contains real-time information on all of our products, and our Content staff works diligently to keep the entire inventory up-to-date online. If you have any questions about products offered on our site, feel free to contact our Customer Solutions team for help!

We sell to anyone looking for restaurant equipment and supplies! Both individuals and businesses alike may purchase from our site. We only finance businesses with our finance providers.

After locating the items you're interested in on our site, you will have the option to add it to the “Add to Cart” button. Before you add it to the cart button, please note there may be a drop-down menu that will allow you to make a selection (such as voltage or size) and (plug type), if in the U.S. select us. Do this before adding the item to your cart. While shopping, you can view your cart at any time by clicking the “Cart” button located at the top right corner of the screen.

There are a few easy ways to locate items on our website! You can search for items using the Search Bar located at the top of the home page. Products are searchable by item number, manufacturer model number, title, keyword, or UPC. If you're looking for a more general item or to browse our website, you can browse using Product Categories and narrow down the search results using filters. If you have any questions about finding items on our website, feel free to contact our Customer Solutions team.

To enter your cart page, click on the "Cart" button located at the top, right-hand corner of our website. You will also access your cart each time an item is added to it via the item's page.

A link to unsubscribe is located at the bottom of every marketing email. Additionally, logged-in users can manage email preferences from their accounts. Please note: unsubscribing from marketing emails will not unsubscribe you from important order-related emails about your purchase(s).

To update the quantity of an item already in your cart, use the arrows to the right of the product title to increase or decrease the quantity on the product’s line. You must click Update Cart, located above the price of the product, to ensure the changes are saved. If you would like to delete an item from the cart, you can change the quantity to 0 and click Update Cart or click on the X to the right of the total on the product’s line. You can also click Empty Cart, located right next to Update Cart, to remove all items.

Due to Minimum Advertised Pricing from some of our manufacturers, we are not able to display our lowest pricing on our site for select items. One of our Customer Solutions Specialists would be happy to give you our lowest price for these items! Please contact support via chat or email: contact@equipbargain.com

If a quote is needed for your records, you can create a printout of your cart for reference. If you have a large list of products to order –whether it is for an opening order, a seasoned start-up, or products that you can’t find—we can look into providing a formal quote for you. We can provide a formal quote if you need one. 1. Please select the links to the product or products you want to purchase 2. Please email: contact@equipbargain.com 3. Subject: Need a Formal Quote 4. Please allow 48 to 72 hours to process your request 5. We will provide a formal quote 6. The price will be the same as the website unless you have a coupon code

Learn about great deals, seasonal promotions, and new products, and get Coupon Codes for special discounts. Sign up in the up-right corner

Your extended warranty will begin when the manufacturer’s warranty ends. Coverage remains the same as what’s included in the manufacturer’s warranty. You can find a product’s manufacturer’s warranty information once you place your order or when you receive the product from the manufacturer. Warranties can vary from manufacturer. Also, an extended warranty may or may not be available, and if it’s available some manufacturers may charge an additional cost. We are not responsible for warranties; the manufacturers are responsible for this.

Once you place your order and the payment is processed, you need to wait for the shipping time which can range from 7 to 75 days. If during that process you cancel the payment with your bank, credit card, or paypal.com you will be charged a $25.00 chargeback fee and you may be liable for the shipping cost if the items were shipped. Before you open a claim with your bank or PayPal, you need to write to us. If you placed an order, an order number was created, we processed the shipment, paid for the shipment, and during the process, you changed your mind, this is not a valid claim. As the purchaser and consumer, you placed the order, you submitted payment details to pay for the product (taxes and shipment) were included in the total price. Just because you changed your mind during the shipment period, we cannot honor this type of claim. For instance, you cannot order a Big Mac at McDonald's, pay for it, eat half of it, and then cancel the payment. This is considered deceptive. Also, if you received the product, the product was delivered, no damages were found, you signed a receipt delivery order and later you file a claim with your bank, credit card company, PayPal.com, or any payment provider for a refund, fraud claim, we cannot honor this claim. All orders are placed and shipped upon payment being processed for this reason. You agree to hold us harmless, and you agree to payment of products once an order is placed and payment is processed. You may be held liable for the full cost, chargebacks, and shipping costs if you file a claim with any financial provider you utilize to make payments including banks, credit card companies, Zelle, payment processors, and PayPal, and the fees we acquire by said payment providers. The only exceptions are those with returned orders, damaged goods, damage by carrier, and missing parts. Also, you cannot file a claim in the event you are seeking a refund on a return order, not the same product delivered, missing items on a product, or damaged product until the claim has been processed. Any claims you make to your bank, credit card company, or PayPal.com will not be considered as valid if you file a claim form and until the claim has been processed, which can take 30 to 120 business days.

A fraudulent order is considered when you use a stolen credit card, debit card, or any other payment method to purchase a product. If you place an order with financial information that does not belong to you, you will be held liable for the price of the product, and shipping costs and we will proceed with criminal charges or report it to criminal authorities. In addition, we will consider any of these actions as being abusive, fraudulent, or deceptive by buyers. 1. Product Was Not Delivered One of the most common types of buyer fraud is an old classic updated for the Internet age: the product was not delivered. This one has been around since the days of mail order, and the scam remains unchanged because it’s effective. In this type of fraud, the buyer will purchase an item, then later claim they never received the product they purchased even though they did. We will not refund you an item if you utilize this deceptive practice. We take precautionary steps to prevent these problems from happening in the first place. This is our solution. The most common solution here is to ship items with delivery tracking. This way, you’ll know where the package is from the time it leaves your warehouse or shipping center until it reaches your customer’s door. Delivery tracking can mean an extra charge for us in some instances, we want to prevent consumer fraud. We will not refund money until we obtain feedback from the carrier. If the carrier can provide proof of shipment, delivery, and other information this type of fraud or misleading practice by a consumer will not be tolerated and no refund will be issued. For pricier items, we may request a signature when the package arrives. This can be less convenient because the customer must be home or in their business to receive the item, but it protects us from some big losses. 2. Return Abuse Our second fraud example is another one that’s been around for decades: return abuse. Return abuse is often categorized as “friendly fraud,” but by no means do we tolerate this. Other forms of return abuse include: Returning stolen merchandise for refunds Finding receipts of someone else’s purchase Returning it as if it were a purchased item. As you can see, there are a lot of variations here. This makes combatting return fraud common. To prevent this we, have: Close return policy with specific dates. Track purchases and returns to spot scammers. Set clear return windows with specific dates. Require receipts for all returns, pictures, maybe even video and identification cards. We have restocking fees. We may require pictures, videos, identification, and more before the return. We will analyze order details payment and other information. 3. Item Not as Described In the modern online eCommerce landscape, the “item not delivered” scam has gotten heavy competition from the “item not as described” scam. This scam is trickier for us to combat than the item not delivered variant, but we will not tolerate it. How this scam works is a buyer will purchase an item, and when they receive it, they will file a complaint that the item wasn’t as the seller described it. Like the item not delivered scam, we will not refund the money if we suspect the items not described scam. The most common step we take is to ensure that photos of the items on our website should and will be the same before shipping and at the time of shipping. This is why we ask for pictures from you, even videos, and even may ask for a picture of you with your ID and the item. This way, there’s a photographic record of the item’s condition as it leaves our control.